ACCESS CODE FAQ

1. What is an access code? Why do I need one?

An access code is a password you use to access course content online. The content you access depends on the course, but can include things such as practice exam questions, interactive videos to help you understand course concepts, and course assignments. If your professor requires you to purchase an access code, it is because at least part of your grade will be related to and/or come from the online content. If your professor recommends that you purchase an access code, it is probably because the online content gives you access to additional study material.


2. Do access codes always include an e-book?

No, access codes do not always include a subscription to an e-book.


3. Can I use the access code I got in a package with my chemistry textbook for my biology class?

Access codes are generally tied to specific textbooks, so you need to buy the access code that accompanies your specific textbook.


4. Can I return an access code?

No. Regrettably due to the nature of the product and the technologies involved in processing transaction, access codes are not returnable. We don’t like it either and are working with current vendors and technology providers to address refund issues. Until that time please be certain you are purchasing the right code for your course. Access codes are non- returnable.


5. If I buy a used textbook and the access code separately, will it be cheaper than buying the new textbook package (that includes the access code)?

Before buying your course materials, it is best to do a bit of research to determine the difference in cost between buying a new package that includes the access code versus buying a used package and access code separately. While we know you want to save money by buying used books, sometimes it ends up costing you more to buy the used book and access code separately. Also, make sure the access code you need is available separately before buying a used book.


6. How long will my access code subscription last?

All access codes are set up with an expiry date. These dates vary depending on the code. Access generally lasts between 6 months and 2 years. If you have a question about the expiry date of a particular access code, you should contact the publisher of that access code. There is publisher support available with every access code.


7. If I purchase an access code, activate it, and get a message that says the code has already been activated, what should I do?

If you experience problems with your access code you should contact the publisher of the access code. There is publisher support available with each access code.


8. Can my friend and I share a code?

Each access code is unique and can only be used by one person.


9. Do I have to be on-line to access the site?

Some access codes are downloads; some have online access from any computer. Some codes allow you a choice of format; you will be asked when you register if you want a download or online access. In these cases, you cannot change your mind once you have made your choice.


10. Can I print the book once I have access to the site?

Again, this varies by code. Many have limited print options.


11. If I am purchasing an e-text, does it differ at all from the hard copy edition? Are there additions (ie. study questions or other learning aides) that are not included in the hard copy edition?

No and yes. Most e-texts presently available are PDF versions of the hard copy text. However, they are linked digitally to study questions, quizzes, and rich media. For example, you may be reading a PDF on genetics and from that page, be able to click on an animated drawing, a dictionary of related terms, an in-depth concept sidebar and quiz questions.


12. Can I sell it when I finish my course?

Think of codes as short term rentals. They will expire and thus cannot be sold or transferred. You don’t own it, so you can’t sell it.


13. I've lost my code what can be done?

No worries. Log onto to your account and you will find a history of all of your purchases . Each lost code can be recovered from your account as often as necessary at no additional charge subject to the conditions associated with the original purchase.





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