Textbook FAQs
How do I get my personalized booklist?
1. Under the "Textbooks" menu, select "Booklist".
2. Enter your Student ID and click "Get Booklist".
My personalized booklist isn't showing up. What do I do now?
1. Under the "Textbooks" menu, select "Booklist".
2. Select your Term, Department, Course, & Section. Repeat if you have more than one course.
3. Click "Choose Books" on the right side menu and complete your order.
What is the difference between a required and optional textbook?
• A required textbook is a book your professor has chosen that contains necessary readings and materials for successful completion of the course.
• An optional book is supplemental material chosen to assist in your studies, however is not mandatory for the course. These can include study guides and partial solutions manuals.
Why is there a used price on the booklist if there aren't any used books?
• Our database creates a new and used price for every title whether used copies are available or not. This is an automatic default setting that cannot be changed. Some items such as special packages, coursepacks, and lab manuals are never available as used.
My textbook is unavailable. What do I do now?
• Our website updates as things are received. It is recommended that you watch our website for regular updates.
We can also create a special order for you! Email bookstore@macewan.ca or come and see us in store! Once a special order is created, we will call you as soon as the book arrives.
Can I purchase an access code or ebook for my class?
• Available access codes can be found here.
What is your refund policy?
• New and used textbooks and coursepacks can be returned or exchanged until the posted term-specific date:
SPRING/SUMMER 2025 : One week after the course starts
• Textbooks must be in brand new condition (including shrink wrap if applicable) with no writing or marks. All materials and access codes included in the textbook must be unopened. Your original receipt is required to process the return.
Do you take credit cards?
• Yes. We accept Visa, MasterCard, and AMEX.
Web Orders FAQs
How do I return my order? Do I need a special return label?
• You do not require a special return label. Please send your return items back to:
MacEwan Bookstore
Rm 6-124, 10700-104 Ave
Edmonton, AB T5J 4S2
When will I receive my order?
• Orders received today will be shipped within 2 business days via UPS.
• Your order should arrive within 3-7 business days depending on location.
• Once your order has shipping you will receive an email with tracking information from UPS.
When will my order be ready for pick up?
• Once your order is ready for pick up, we will send you a confirmation email notifying you that your order is ready.
Where do I pick up my books?
• Pick-up is at MacEwan Bookstore during our operating hours. We are in Building 6 at:
10700 – 104th Ave NW
Edmonton, Alberta T5J 4S2
